Privacy Policy

1. Introduction

White Oak Digital ("White Oak Digital," "we," "us," or "our") operates the whiteoakdigital.com website and provides digital marketing services to local businesses. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, submit our forms, or engage our services.

2. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, business name, email address, phone number, and mailing address submitted through our forms.
• Business information — details about your business provided during a service engagement.
• Website usage data — analytics data, cookies, IP address, and browser type.
• Form submissions and communications — the content of messages and inquiries you send us.

Payment information, if any is collected during a service engagement, is processed by third-party payment processors and is not stored by us.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and form submissions
• Deliver contracted services
• Communicate about accounts and projects
• Send occasional business updates, with a clear option to opt out
• Improve our services and website
• Comply with legal obligations

We do not sell your personal information.

4. Cookies and Analytics

• We use Google Analytics 4 to understand how our website is used.
• We use cookies for basic site functionality and analytics.
• You can disable cookies through your browser settings.
• We do not use cookies for third-party advertising.

5. SMS and Phone Communications

• If you provide your phone number through our website forms, you consent to receiving occasional communications from us regarding your inquiry.
• We do not send marketing text messages without explicit consent.
• Message and data rates may apply for standard mobile carrier messaging.
• You may opt out at any time by replying STOP or contacting us.

6. Third-Party Service Providers

We may share data with the following categories of service providers who help us operate our business:

• Customer relationship management (CRM) platforms
• Analytics providers
• Website hosting
• Email delivery services

These providers are contractually obligated to protect your data and to use it only for the purposes for which it is shared.

7. Data Security

We implement reasonable technical and organizational security measures designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict or object to processing
• Request data portability

To exercise these rights, contact us at the email address below.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with rights regarding your personal information, including the right to access, the right to request deletion, and the right to opt out of the sale of your personal information. As noted above, we do not sell your personal information.

11. International Users (GDPR)

If you are located in the European Union or the United Kingdom, we process your personal data in accordance with the principles of the General Data Protection Regulation (GDPR), including lawfulness, fairness, transparency, data minimization, and your rights of access, correction, and erasure.

12. Legal Disclosure

We may disclose your information if required to do so by law, or in response to valid requests by public authorities, or where we believe disclosure is necessary to comply with a legal obligation or protect our rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised "Last updated" date. Your continued use of the website following any changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights: